Kaizen in the Service Industry


The aim of this seminar is to make participant aware of waste in the service area and to direct the improvement efforts in wider value creation initiatives. The key learning outcome of the training seminar is the practice of systematic improvement of processes and procedures with the help of proven KAIZEN methods. This reduces costs, improves productivity and leads to higher internal and external customer satisfaction.

  • Increase awareness of waste (type of losses)
  • Total Service Management model and its application
  • Improves self organization with the 5S Campaign
  • Improves cooperation through standardization
  • Effective process analysis using process mapping
  • Problem Solving Story for the improvement of specific problems
  • Focus improvements through teamwork
  • Development of measurable objectives
  • Example of flexible workplace
  • Strategies to implement Total Service Management
  • Implementation Roadmap

Who should attend

Every person in the service area seeking to improve the value stream. Staffs, managers and practitioners who wish to make the administration process more customer oriented and customer friendly. 

Duration: 1 day

Inclusive of lunch, refreshments and course materials

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KIC Group Malaysia Sdn Bhd
B-6-22, Empire Subang, 
Jalan SS16/1, SS16,
46500 Subang Jaya, Selangor, Malaysia

Tel:  +60 3 5612 7790
Fax: +60 3 5634 7091
E-Mail: malaysia@spam.kaizen.com

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