Frequently asked Questions!

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What does TSM stand for?

TSM stands for Total Service Management

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Is LeanKAIZEN also working in the Healthcare sector?

Sure. It is possible to improve the following items:

  • Improve Patient Wait Times
    Using Lean in Diagnostics will allow patients to receive response to their results in a more timely fashion but will also allow them to move to the next part of their treatment opening up a bed for the next patient.

  • Improve Patient Turn Around Time
    Decreases in Turn Around Time (TAT) can only have positive effects for patients in our healthcare system and for the healthcare professionals waiting for the information and/or the results.

  • Error Proofing
    Effective error-proofing is able to detect and prevent errors reliably and consistently without being affected by emotion or distractions.

  • Quick Setup and Changeover
    By first observing and then doing a detailed analysis of the current 'setup - changeover' process you can design a new standardized system that will not only decrease the amount of time taken but will also ensure that rooms have been properly set up according to what you need, and where and when you need it.

  • Improve Patient Safety
    Improve patient safety by preventing errors.

  • Improve Productivity
    Most employees come to work wanting to do a good job. Most employees also think they are working hard and are doing a good job. The fact is they are working hard but that does not mean that they are working smart or working on value activities.

    Reduce Operating Costs
    Operating costs are something else that can be dramatically affected by eliminating many of the different types of wastes that currently exist in our healthcare system.
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What does 5S mean?

STEP 1 – SEIRI or Sort
Deals with the contents of a workplace, and removes all items that are not needed there.

STEP 2 – SEITON or Set in Order
Refers to "a place for everything, and everything in its place" to enable easy access to needed items.

STEP 3 - SEISO  or Scrub
Refers not just to cleaning, but to "being proud" about the way the workplace is organised and kept in good condition.

STEP 4 – SEIKETSU or Standardise
Refers to having standards that everyone has to adhere to. Visual management is an important aspect to facilitate easy undersanding of these standards.

STEP 5 – SHITSUKI or Sustain
Refers to training of all employees and communication to all employees to ensure 5S application.

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How important is leadership for Lean Office?

Lean Office requires organizations to rely more on leadership than a strict command and control structure. Leadership emphasizes modeling the way, inspiring shared values and encouraging the heart, enabling others to act in concert - as opposed to giving orders. Leadership involves skills such as inspiration, persuasion, and creativity, so those without direct authority can still positively influence others.

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What are the elements of Lean Manufacturing?

The basic elements of are waste elimination, continuous one-piece workflow, and customer pull. When these elements are focused in the areas of cost, quality, and delivery, this forms the basis for an effective lean production system.

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What is Lean Manufacturing?

Lean techniques are, in their most basic form, the systematic identification and elimination of waste (80%), and the implementation of the concepts of continuous flow and customer pull. The touted benefits of lean production systems are 50% lower production costs, 50% less personnel, 50% less time to field new products, higher quality, higher profitability, higher system flexibility, and more...

However, by continually focusing on waste reduction, there are truly no end to the benefits that can be achieved.


KIC Group Malaysia Sdn Bhd
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Jalan SS16/1, SS16,
46500 Subang Jaya, Selangor, Malaysia

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Fax: +60 3 5634 7091

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